This Privacy Policy describes how zak999 collects, uses, stores, discloses and protects your personal data when you access or use our platform. We are committed to handling your information with care, transparency and respect for your rights as a user.
zak999 does not sell your personal data to third parties. This policy explains exactly what we collect and why.
This Privacy Policy ("Policy") applies to all personal data collected, processed and stored by zak999 ("Platform", "We", "Us", "Our") in connection with the operation of the website accessible at zak999.cam and all associated platform services, betting products, live casino content, customer support interactions and promotional communications.
zak999 is an English-language online betting and live casino information platform designed primarily for users in Pakistan and other English-speaking markets. The Platform covers sports betting — including Pakistan cricket, PSL T20, ICC tournaments, international football and UFC — alongside live dealer games, slots, table games and instant-win products. All amounts are presented in PKR (Pakistani Rupees) with a fully English user interface.
This Policy explains what personal data we collect, how we collect it, the purposes for which it is processed, with whom it may be shared, how long it is retained and what rights you hold in respect of your own data. This Policy forms part of the binding legal framework governing your use of zak999 and should be read alongside our Terms & Conditions.
By registering for an Account or continuing to use the Platform after this Policy has been published, you acknowledge that you have read and understood it. If you do not agree with any aspect of this Policy, you must cease using the Platform and may request account closure in accordance with our Terms & Conditions.
The following definitions apply throughout this Policy:
The categories of Personal Data we collect from Users include the following:
| Data Category | Examples | Collection Trigger |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC/passport number, selfie/liveness image | Registration and KYC verification |
| Contact Data | Email address, mobile number, city/province | Registration, support interactions |
| Account Data | Username, account ID, account status, login history | Account creation and ongoing use |
| Financial Data | Deposit and withdrawal history, PKR balances, payment method references (no full card numbers stored) | Cashier transactions |
| Gambling Activity Data | Wager history, game session logs, bet slip data, win/loss records | Platform activity |
| Technical Data | IP address, browser type, device identifiers, operating system, session duration | Automatic collection via cookies and logs |
| Responsible Gambling Data | Deposit limits, loss limits, self-exclusion records, time reminders | User-initiated settings |
| Communications Data | Live chat transcripts, support emails, feedback submissions | Support interactions |
We collect only the Personal Data that is necessary for the operational, compliance and user-experience purposes described in this Policy. We do not collect sensitive categories of data (such as health data, biometric data beyond liveness checks, or religious affiliation) unless required by applicable law or expressly consented to by you.
4.1 Directly from You. Most Personal Data is collected directly from you when you register an Account, complete KYC verification, make a deposit or withdrawal, contact support, set responsible-gambling limits or otherwise interact with Platform features.
4.2 Automatically. Technical Data — including IP addresses, device identifiers, session logs and browser information — is collected automatically through cookies, web beacons and server-side analytics tools when you access the Platform. See Section 8 for full cookie details.
4.3 From Third-Party Verification Providers. During the KYC process, we may receive identity verification results and risk-scoring outputs from third-party KYC/AML service providers. These providers process your identity document data on our behalf under appropriate data-processing agreements.
4.4 From Payment Facilitators. When you use a payment method to deposit or withdraw, relevant transaction data (excluding full payment card numbers) may be received from the payment facilitator for reconciliation and AML monitoring purposes.
zak999 processes your Personal Data for the following purposes:
Where applicable data protection law requires a legal basis for processing Personal Data, zak999 relies on the following bases:
6.1 Contractual Necessity. Processing required to enter into and perform the contract with you — including Account creation, KYC, transaction processing and support — is carried out on the basis of contractual necessity.
6.2 Legal Obligation. Processing required to comply with AML obligations, regulatory record-keeping requirements or lawful authority demands is carried out on the basis of legal obligation.
6.3 Legitimate Interests. Processing for fraud prevention, platform security, responsible-gambling monitoring and aggregated analytics is carried out on the basis of legitimate interests, where those interests are not overridden by your privacy rights.
6.4 Consent. Marketing communications and optional personalisation features are processed on the basis of your consent, which you may withdraw at any time without affecting the lawfulness of prior processing.
zak999 does not sell, rent or trade your Personal Data to any third party for commercial marketing purposes. We may share Personal Data only in the following circumstances:
7.1 Service Providers (Data Processors). We engage trusted third-party service providers — including KYC/identity verification providers, cloud hosting providers, payment facilitators and analytics tools — to process Personal Data on our behalf under written data-processing agreements that restrict their use of your data to the purposes specified by us.
7.2 Regulatory and Law Enforcement Authorities. We may disclose Personal Data to competent authorities, courts or law enforcement agencies where required by applicable law, court order or regulatory obligation. We will notify you of such disclosure where legally permitted to do so.
7.3 AML / Fraud Screening. Transaction data and identity information may be shared with AML screening providers, fraud-detection platforms and, where required, with financial intelligence units in the operator's licensing jurisdiction.
7.4 Corporate Transactions. In the event of a merger, acquisition, asset sale or restructuring of the business, Personal Data held by zak999 may be transferred to the acquiring entity. Users will be notified of any such transfer and any resulting changes to this Policy within a reasonable timeframe prior to the transfer.
7.5 With Your Consent. We may share Personal Data with third parties in any other circumstances where you have given your express prior consent.
zak999 uses cookies and similar tracking technologies to operate the Platform, maintain session state, analyse usage patterns and deliver relevant promotional content. The types of cookies used are as follows:
You may control non-essential cookies through your browser settings or through any cookie consent mechanism presented on the Platform. Disabling performance or functional cookies may affect the quality of your Platform experience but will not prevent you from accessing core features.
We retain Personal Data for as long as necessary to fulfil the purposes for which it was collected, subject to the following retention principles:
9.1 Active Accounts. Personal Data associated with an active Account is retained for the duration of the Account's existence and for a minimum period following Account closure as required by the operator's applicable licensing obligations and AML record-keeping requirements.
9.2 Financial Records. Transaction records, deposit and withdrawal histories and KYC verification results are retained for the period required by applicable financial and AML regulations — typically a minimum of five years from the date of the relevant transaction or account closure, whichever is later.
9.3 Self-Exclusion Records. Records of self-exclusion decisions are retained indefinitely to prevent re-registration during active exclusion periods and to enforce any permanent self-exclusion instructions.
9.4 Support Communications. Live-chat transcripts and support email records are retained for a minimum of two years for quality-assurance, dispute-resolution and legal compliance purposes.
Where Personal Data is no longer required for any of the above purposes and is not subject to a retention obligation, it is securely deleted or anonymised.
zak999 implements appropriate technical and organisational security measures to protect Personal Data against unauthorised access, accidental loss, disclosure, alteration or destruction. These measures include, without limitation:
While we apply industry-standard protections, no internet transmission or electronic storage method is completely secure. Users are responsible for maintaining the security of their own Account credentials and should contact support immediately if they suspect unauthorised Account access.
Given the international nature of the Platform's operations and its use of globally distributed service providers, Personal Data collected from Users may be transferred to, stored in or processed in countries outside of Pakistan. Such transfers may include, without limitation, transfers to jurisdictions where the Platform's servers, cloud hosting infrastructure or third-party KYC and payment providers are located.
Where Personal Data is transferred internationally, zak999 ensures that appropriate safeguards are in place to protect the data in accordance with the standards set out in this Policy, including contractual data protection obligations imposed on all receiving entities.
By using the Platform, you acknowledge and consent to the transfer of your Personal Data to international jurisdictions for the purposes described in this Policy, subject to the protections described herein.
Subject to applicable law and the exceptions described below, you hold the following rights in respect of your Personal Data held by zak999:
Request a copy of the Personal Data we hold about you, along with information about how it is being processed.
Request correction of inaccurate or incomplete Personal Data held in your Account or our records.
Request deletion of your Personal Data where it is no longer required for the purposes for which it was collected, subject to legal retention obligations.
Request that processing of your Personal Data be temporarily restricted pending resolution of an accuracy dispute or pending a legitimate-interests objection.
Receive a structured, machine-readable copy of Personal Data you provided to us under a consent or contract basis, for onward transmission to another controller.
Object to processing of your data carried out on the basis of legitimate interests, including profiling for direct marketing purposes.
To exercise any of the above rights, please contact our support team via live chat or at the email address in Section 16. We will acknowledge your request within a reasonable period and respond within the timeframe required by applicable law. We may need to verify your identity before processing any data rights request.
Please note that certain rights may be limited where applicable law — including AML, regulatory record-keeping or court order obligations — requires us to retain your data regardless of your request. We will explain any such limitations at the time of your request.
The Platform is strictly for adults aged 18 and above, or the higher minimum required by the operator/license jurisdiction. zak999 does not knowingly collect Personal Data from individuals under the age of 18. Age verification is a mandatory step in the KYC process for all registered Users.
If we become aware that a User is under the applicable minimum age, the Account will be immediately suspended, all funds within the Account will be dealt with in accordance with applicable law and our Terms & Conditions, and any Personal Data collected in connection with the underage Account will be securely deleted to the extent required by law.
Parents and guardians are responsible for ensuring that their devices and Account credentials are not accessible to minors within their household.
zak999 references payment methods familiar to Pakistani users — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — as contextual references to familiar Pakistani payment rails. These mentions do not imply partnership, affiliation or endorsement of gambling activity by any of these institutions.
Where you choose to use a payment method facilitated by a third-party provider, that provider's own privacy policy and data-handling practices will apply to the data you submit to them directly. zak999 is not responsible for the privacy practices of any third-party payment provider. We encourage you to review the privacy policies of any payment service you use.
Payment transaction data received by zak999 from payment facilitators is handled in accordance with this Policy and is used solely for the purposes of transaction reconciliation, AML monitoring and financial record-keeping.
zak999 reserves the right to update or amend this Privacy Policy at any time. All amendments will be published on this page with an updated "Last Updated" date. Where changes are material — for example, where we add a new category of data collection or a new purpose for processing — we will endeavour to notify registered Users via the Platform interface or by email to their registered address prior to the changes taking effect.
Your continued use of the Platform following publication of an amended Policy constitutes your acceptance of that amended Policy. If you do not accept the amended Policy, you must cease using the Platform and may request Account closure in accordance with our Terms & Conditions.
We recommend reviewing this Policy periodically to remain informed of how your Personal Data is being handled. The date at the top of this page confirms when the Policy was last reviewed and updated.
If you have any questions, concerns or requests relating to this Privacy Policy or the way your Personal Data is handled by zak999, please contact us through the following channels:
Platform: zak999
Website: zak999.cam
Privacy Enquiries Email: [email protected]
Support Hours: 24/7 via live chat. English and Urdu assistance available.
When contacting us about a data rights request, please include "Data Privacy Request" in your subject line and provide sufficient information for us to verify your identity before processing the request. We are unable to action data rights requests where identity cannot be confirmed.
Privacy Principles
Six data-protection commitments that underpin our Privacy Policy — designed to give you confidence, not just compliance.
Your Personal Data is never sold, rented or traded to third parties for commercial purposes. We collect data to operate your Account and meet compliance obligations — nothing else.
All data in transit is protected by TLS encryption. Sensitive data at rest — including identity document references and financial records — is encrypted using industry-standard methods.
We collect only what is genuinely necessary. No excessive or irrelevant data collection — every field we ask for serves a specific purpose explained in this Policy.
Personal Data is not held indefinitely. Clear retention periods — aligned to regulatory requirements and operational necessity — mean data is deleted or anonymised once its purpose has been served.
Access, rectification, erasure, portability and objection rights are taken seriously. We respond to data rights requests promptly and explain any limitations that apply under law.
Every third-party service provider that handles your data on our behalf operates under a written data-processing agreement requiring equivalent data-protection standards to our own.
Our support team is available 24/7 in English and Urdu. For data rights requests, contact us with "Data Privacy Request" in your message — we will handle it promptly and carefully.
18+ only — or the higher minimum required by the operator/license jurisdiction. Gambling involves financial risk. Local laws, including the Prevention of Gambling Act, 1977 in Pakistan, may restrict gambling. Please play responsibly.